Shipping Policy

We work with trusted suppliers to deliver your products safely and on time. Since we follow a supplier-to-customer model, each order may have different shipping timelines depending on the supplier’s location and stock availability.

1. Order Processing

• Once your order is confirmed, the supplier processes and ships the item directly to you.

• Processing usually takes 1–3 business days, depending on product type and supplier readiness.

• You will receive shipping updates or tracking details once the order is dispatched.

2. Delivery Timeline

• Estimated delivery time is 5–12 business days, but may vary due to supplier location, courier service, or public holidays.

• In rare cases of delay, our team will coordinate with the supplier to provide updates or alternate solutions.

3. Shipping Charges

• Shipping costs (if applicable) are displayed at checkout.

• Some suppliers offer free shipping, while others may charge based on product weight or delivery location.

4. Damaged or Missing Packages

• If your order arrives damaged or incomplete, please report it within 3 days of receiving the shipment by emailing feedback.liva@gmail.com or using the contact details mentioned on your package.

• Please keep the product and packaging intact for verification and return coordination with the supplier.

5. International Orders

• Delivery times and courier services for international orders may vary depending on customs and local postal regulations.

• Additional import duties or taxes (if any) are the buyer’s responsibility.

6. Responsibility
As we connect buyers directly with suppliers, the supplier is responsible for shipping and delivery, but we will assist in coordinating any issues until resolution.

For any shipping-related questions or assistance, contact feedback.liva@gmail.com — we’re here to help you every step of the way.